Privacy & Policy

Last Updated: March 8, 2024

1. Introduction

SkyBright Travel and Tours Services ("SkyBright," "we," "us," or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes: *Personal Data* Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site.

*Derivative Data*
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

*Financial Data*
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. [All financial information is stored by our payment processor, [insert the name of the payment processor(s)], and you are encouraged to review their privacy policy and contact them directly for responses to your questions.]

*MLM Program Participation Data*
Information related to your participation in our MLM program, including but not limited to your membership status, sales data, downline genealogy, and commission history.

**Data from Social Networks**
User information from social networking sites, such as [include specific social network platforms, e.g., Facebook, Google, Instagram, etc.], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use our services.

*Mobile Device Data*
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

*Third-Party Data*
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

*Data From Contests, Giveaways, and Surveys*
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

3. Use of Your Information

*Cookies and Web Beacons*
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

*Internet-Based Advertising*
Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

*Website Analytics*
We may also partner with selected third-party vendors[, such as [Adobe Analytics,] [Clicktale,] [Clicky,] [Cloudfare,] [Crazy Egg,] [Flurry Analytics,] [Google Analytics,] [Heap Analytics,] [Inspectlet,] [Kissmetrics,] [Mixpanel,] [Piwik,] and others], to allow tracking technologies and remarketing services on the Site through the use of first-party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content, and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser's cookies files may also clear certain opt-out cookies, plug-ins, or settings

Terms and Conditions

Welcome to SKYBRIGHT Travel and Tours Services. We are dedicated to providing you with quality travel and tour arrangements. By purchasing our services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By confirming your booking, you accept and agree to these terms and conditions as the legal equivalent of a signed, written contract and you will be legally bound by them.

2. Booking and Payment

- Full payment is required at the time of booking unless otherwise specified.
- Payments can be made through credit card, debit card, bank transfer, or other approved methods.
- Bookings are not confirmed until full payment has been received and a confirmation invoice has been issued.

3.Pricing

- Prices are subject to change until a booking has been confirmed.
- All prices are inclusive of taxes and fees unless stated otherwise.

4. Travel Documentation

- It is your responsibility to ensure that you have valid travel documentation, including passports, visas, and health requirements.
- SKYBRIGHT Travel and Tours Services is not responsible for any consequences resulting from your failure to obtain or provide the necessary travel documentation.

5. Insurance

- Travel insurance is not included in our service prices.
- We strongly recommend that you purchase comprehensive travel insurance at the time of booking.

6. Rules for Refund and Cancellation

- *Cancellation by the Customer:*
- If you cancel your booking more than 30 days before the departure date, you will receive a full refund minus any non-refundable expenses incurred by SKYBRIGHT Travel and Tours Services, including but not limited to airline and hotel cancellation fees.
- If you cancel your booking between 30 to 15 days before the departure date, you will be refunded 50% of the total booking cost less any non-refundable expenses incurred by SKYBRIGHT Travel and Tours Services, including airline and hotel cancellation fees.
- If you cancel your booking less than 15 days before the departure date, no refund will be available from SKYBRIGHT Travel and Tours Services. You may still be eligible for a refund from the airline or hotel, depending on their respective policies.
- *Cancellation by SKYBRIGHT Travel and Tours Services:*
- We reserve the right to cancel any trip before it is guaranteed to run. A trip is guaranteed to run once it has enough paying passengers to cover the costs.
- In the event of a cancellation by SKYBRIGHT Travel and Tours Services, you will be offered a full refund or the option to transfer to another trip.
- If any part of your trip is canceled due to a cancellation by an airline or hotel, we will work on your behalf to seek a refund or alternative arrangements, but we cannot guarantee a refund will be possible.
- *Airlines and Hotels Cancellation and Refund Policies:*
- Airlines and hotels have their own cancellation and refund policies, which are separate from SKYBRIGHT Travel and Tours Services. When a booking includes airline tickets or hotel accommodations, you will also be subject to the respective cancellation and refund policies of those service providers.
- The terms and conditions of the airline tickets and hotel reservations will be communicated to you at the time of booking.
- Refunds from airlines and hotels, if applicable, may take longer than refunds from SKYBRIGHT Travel and Tours Services and are subject to the service providers' policies and timelines.
- *Refund Processing:*
- Refunds from SKYBRIGHT Travel and Tours Services will be processed to the original payment method used at the time of booking.
- Refunds may take up to 14 working days to be reflected on your account statement.
- Refunds from airlines and hotels will be subject to the respective service provider's refund processing times and may appear as separate transactions.
Please note that all refunds will be subject to the deduction of any non-recoverable expenses incurred by SKYBRIGHT Travel and Tours Services on behalf of the customer, including but not limited to deposits or full payments for airlines and hotels, where such costs are non-refundable or partially refundable according to the service providers' policies. It is the responsibility of the customer to be aware of these policies at the time of booking.

7. Alterations to Itinerary

- SKYBRIGHT Travel and Tours Services reserves the right to alter or modify itineraries for any reason, including but not limited to safety, weather, natural disasters, political instability, or other external events.

8. Liability

- SKYBRIGHT Travel and Tours Services is not liable for any loss, damage, injury, expense, delay, or inconvenience caused by any force majeure or other events which are beyond our control or which are not preventable by reasonable diligence on our part.

9. Complaints

- If you have a complaint during your trip, please inform our representative or guide immediately to attempt to resolve the issue promptly.
- Complaints that are not resolved during the trip should be submitted in writing to SKYBRIGHT Travel and Tours Services within 14 days of the end of your trip. Please provide as much detail as possible to enable us to understand your complaint and investigate accordingly.
- We aim to resolve all customer complaints efficiently and fairly. After receiving your written complaint, we will acknowledge it within 7 working days and endeavor to provide a full response within 28 working days.

10. Responsibilities of the Customer

- You are responsible for adhering to the itinerary and instructions given by SKYBRIGHT Travel and Tours Services representatives, guides, or agents.
- It is your responsibility to be on time for all departures, whether for flights, buses, or other forms of transportation included in the tour package.
- You are expected to behave in a manner that is respectful to other group members, our representatives, and the people and customs of the countries you visit.

11. Special Requests

- If you have any special requests (e.g., dietary requirements, room location, etc.), please inform us at the time of booking. We will endeavor to meet such requests; however, they cannot be guaranteed and may incur additional costs.

12. Travel Documents and Health Requirements

- You are solely responsible for obtaining all necessary travel documents, including passports, visas, health certificates, and other items required for entry into each destination on your itinerary.
- You must ensure that your travel documents are up to date and valid for the duration of the trip. SKYBRIGHT Travel and Tours Services is not liable for any issues arising from your failure to obtain or present the necessary documents.

12. Travel Documents and Health Requirements

13. Limitation of Liability

- SKYBRIGHT Travel and Tours Services acts only as an agent for the airlines, hotels, and other service providers named in your itinerary. We are not liable for acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
- In no event shall SKYBRIGHT Travel and Tours Services be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of, or use of our travel services beyond the total cost paid for the booking(s), whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if SKYBRIGHT Travel and Tours Services has been advised of the possibility of such damages.

14. Governing Law

- These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which SKYBRIGHT Travel and Tours Services is based, without giving effect to any principles of conflicts of law.

15. Acknowledgment

- By completing a booking with SKYBRIGHT Travel and Tours Services, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.

17. Severability

- If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions, which shall remain in full force and effect.

18. Waiver

- No waiver by SKYBRIGHT Travel and Tours Services of any provision of these terms and conditions shall be considered a waiver of any other provision or of SKYBRIGHT Travel and Tours Services' right to require strict observance of each of the terms herein.

19. Entire Agreement

- These terms and conditions, together with any other legal notices and agreements published by SKYBRIGHT Travel and Tours Services regarding the travel services, shall constitute the entire agreement between you and SKYBRIGHT Travel and Tours Services concerning the travel services.

By making a booking with SKYBRIGHT Travel and Tours Services, you are agreeing to all the above terms and conditions. If you have any questions about these terms, please contact us before confirming your booking. Thank you for choosing SKYBRIGHT Travel and Tours Services. We look forward to providing you with an exceptional travel experience.

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